How long does it take to get a refund?
We aim to refund all returns 14 working days after we have received the item at our warehouse.

What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

Why can’t I speak to the same agent?
To help minimize customer waiting times, our system allocates the first available agent to a call and cannot guarantee that you will speak to the same agent every time. Rest assured we have a comprehensive notes system for every customer.

Why do I need to provide a photographic evidence / doctor’s certificate if I’ve had an allergic reaction?

We would appreciate an image of the damaged item / incident to begin the returns process and to support ongoing improvements to our service.